United Airlines has been trending since morning, and for all the wrong reasons. There is an outrage on social media after the videos of the crew dragging a passenger out of an overbooked flight surfaced on Twitter. Yes, you read it right. Some security officers of the United Airlines physically dragged an Asian doctor off a plane that the airline overbooked, and the videos recorded by some fellow passengers went viral in no time.
The videos posted online showed a man screaming as the officers picked him up from his seat on United Flight 3411 that was bound to go to Louisville, Kentucky from Chicago O’Hare International Airport. The man appeared to be Asian, and claimed that he was a doctor and had to be in Louisville for some urgent work. What created problem was, a system that allows airlines to involuntarily boot passengers from flight. And while the United Airlines was acting within their rights and policy, the situation turned ugly when the victim passenger refused to deboard.
The videos show the man being dragged down the aisle aby his hands, and was bleeding from the mouth. His shirt was pulled up above his navel while the officers tried to forcibly drag off the plane. The videos parked an outrage on social media, criticising the United Airlines for its treatment of passengers.
United Chief Executive Officer Oscar Munoz did not apologise and wrote a letter that was circulated to employees. The letter read –
‘We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation)…When we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions.’
— Ryan Ruggiero (@RyanRuggiero) April 10, 2017
Meanwhile, spokesperson of US Department of Transportation (DOT) said that while it was legal for airlines to involuntarily bump passengers from an oversold flight, but if there are not enough volunteers, it is the airline’s responsibility to determine its boarding priorities.
A video was uploaded on Twitter, where the victim can be seen, saying ‘Just kill me. I want to go home’.
Here’s how Twitter reacted to the whole incident –
— Russ (@MrRussBryant) April 11, 2017
— Omid Memarian (@Omid_M) April 11, 2017
— Sofie L. (@SofieDenied) April 10, 2017
The boycott is going to be so big, United will have to start dragging passengers onto their planes. #unitedAIRLINES
— MARK SIMONE (@MarkSimoneNY) April 10, 2017
What do you think about the entire incident?