Did you know that the Indian Railways has been asked to pay Rs 75,000 to a passenger recently? Why? Well, it was because the passenger’s reserved seat was taken by some unauthorised people aboard a train in 2013. Yes, you read it right. So, here’s what had happened exactly.
One V Vijay Kumar, who hails from Delhi, was travelling aboard Dakshin Express from Vishakhapatnam to New Delhi on March 30, 2013. He registered a complaint in which he claimed that he reserved a lower berth on the train due to his knee-joint problem. But the berth was occupied by some unauthorised people, who entered the compartment at Bina station in Madhya Pradesh. In his complaint, Kumar also said that they caused a lot of inconvenience to him and other passengers. He claimed that he wanted to complain, but couldn’t find the ticket checker or any other Indian Railways official.
The district forum had asked the Indian Railways to deduct one third compensation from the salary of the TTE, who failed to ensure that Kumar’s seat was not used by anyone else. The Delhi State Consumer Disputes Redressal Commission (SCDRC) upheld the district forum’s order. The bench headed by its President Justice Veena Birbal said –
‘The compensation of Rs. 75,000 awarded by the district forum is reasonable and appropriate. The same has been awarded by considering the facts and circumstances of the case.’
What do you think about this step?